Refunds
Eligible items may be returned within 14 days of delivery for store credit.
Refunds to the original payment method are only provided if a manufacturing defect is confirmed by The Good Liver upon evaluation.
Returned items must be unused, in their original condition, and have all seals and packaging intact.
Customers are responsible for return shipping costs. Items not accepted as a return and not retrieved by the customer will be discarded after 2 weeks.
Any items damaged during the return process will be the customer’s responsibility.
To start a return, please email us within 14 days of delivery. Requests after this period will not be accepted.
If your order qualified for a free shipping promotion, the terms of that promotion apply to returns, cancellations, and exchanges.
Prices are final at time of purchase. We do not offer price adjustments, refunds, or credit on items that later go on sale — no exceptions.
We reserve the right to refuse service to customers who abuse or attempt to exploit our policies.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned or exchanged, like event tickets, discounted items, perishable goods (such as food, tea, flowers, or plants), custom products (such as special orders, trade orders or personalized items), personal care goods (beauty or wellness products such as fragrance products), made-to-order-items, and testers. Please get in touch if you have questions or concerns about your specific item.
Cancellation Policy
If you need to cancel your order, please notify us via email as soon as possible. We will issue store credit if the order has not yet been processed or packaged.
If the order has been processed for shipment you may need to wait until the order is received and return it to us for store credit. In that case the original shipping cost will not be credited and if Domestic Free Shipping was applied to the order, the applicable shipping cost will be deducted as well.
Exchanges
Please contact us if you would like to exchange your purchase within 14 days of your delivery date. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for the shipping fees for returned items and exchanged items. Any items damaged during the exchange process will be the customer's responsibility.
Shipping Costs & Additional Charges
For both domestic and international orders, shipping fees may be subject to adjustment after checkout. Orders containing multiple items or particularly bulky or heavy products may incur additional shipping costs. If this applies to your order, we will contact you via email with the revised shipping total before processing. You’ll have the option to cancel if you prefer not to proceed with the updated shipping fee.
Free Shipping Promotion Terms
Orders of $200 or more (after discounts, excluding tax, shipping, and shipping insurance) qualify for free standard shipping within the contiguous U.S. while the promotion is in effect.
If a return, partial cancellation, or exchange brings the remaining order total below $200, the standard shipping fee that would have applied to your order will be deducted from your store credit. Original shipping charges are non-refundable. Orders are assessed under the terms in effect on the date of purchase. We may change or end this promotion at any time.
Free shipping does not apply to the following destinations:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
Free shipping does not apply to the following items:
- Oversized or dimensional items
- Heavy items
- Items that require special handling
- Items specifically marked as excluded from free shipping
For orders containing both eligible and excluded items, shipping charges may apply to the excluded items.
Damages and Issues
We carefully inspect our items before shipping out. We do not take responsibility for any damages or lost shipments during the shipping process. We highly recommend purchasing our shipping insurance to be fully covered for any unfortunate events.
In case of a damaged or lost shipment that was uninsured, please report to us within 14 days of the delivery date. We can assist submitting a damage or loss report, but cannot guarantee any reimbursements. Detailed photos of your damaged shipment will be required for the claim process. Please keep original boxes including all packaging materials and goods that you have purchased. If deemed appropriate by us, we may opt to mend products with repairable damage or defects instead of authorizing a return.
Insurance Claims
If you added shipping insurance upon check out, you are eligible to file an insurance claim in case of lost or damaged shipments. Damaged items must be reported within 14 days of the delivery date. Missing this deadline may result in decline of coverage. Detailed photos of your damaged shipment will be required for the claim process. Please keep original boxes including all packaging materials and goods that you have purchased.
Email Orders
All orders taken over the email will be sent an invoice with a payment link via email. We will not be able to guarantee the availability of the item(s) until the payment is received. Please check your spam folder before contacting us if an invoice is not received in a timely manner. Once payment has been made please allow up to 3-days for the order to be processed for shipment.