Orders
By placing an order with the Good Liver store you acknowledge to approve these terms & conditions. A full payment for the goods that you order must be made before your order can be accepted. Once payment has been received we will email you a notification that your order has been accepted. Our acceptance of your order brings into existence a legally binding contract between us.
Payment
We accept VISA, MasterCard, and Amex. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been carried out.
Sales Tax
California residents will be charged 9.25% Retail Sales Tax. Sales tax will be exempted for non California residents.
Disclaimer
All rights, including copyright, in this website are owned by or licensed to the Good Liver store. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Good Liver store. You may not modify, distribute or re-post anything on this website for any purpose.
Refund Policy
Returns are eligible for Store Credit only unless the items are defective. Items must be returned unused in their original condition with the seal and packaging intact within 12 days of the date of delivery.
Items that are returned in used condition or without original packaging will not be accepted, and the customer will be notified. It will be the customer's responsibility to retrieve their returned item by paying for additional shipping or picking up the item in-store. Items that are not accepted as a return, and are also not retrieved by the customer, will be discarded after 2 weeks.
Shipping fees for returned items are the responsibility of the customer. Any items damaged during the return process will be the customer's responsibility, unless insured. For returns on orders that qualified for Domestic Free Shipping, we will deduct the shipping cost from the Store Credit if the return brings the order amount below $200.
To start a return, please contact us at info@good-liver.com.
Damages and Issues
We carefully inspect our items before shipping out. We do not take responsibility for any damages or lost shipments during the shipping process. We highly recommend purchasing our shipping insurance to be fully covered for any unfortunate events.
In case of a damaged or lost shipment that was uninsured, please report to us within 12 days of the delivery date. We can assist submitting a damage or loss report, but cannot guarantee any reimbursements. Detailed photos of your damaged shipment will be required for the claim process. Please keep original boxes including all packaging materials and goods that you have purchased.
Insurance Claims
If you added shipping insurance upon check out, you are eligible to file an insurance claim in case of lost or damaged shipments. Damaged items must be reported within 12 days of the delivery date. Missing this deadline may result in decline of coverage. Detailed photos of your damaged shipment will be required for the claim process. Please keep original boxes including all packaging materials and goods that you have purchased.
Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
If you would like to exchange your purchase please contact us at info@good-liver.com within 12 days of the date of delivery prior to sending anything back to us. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping fees for returned items and exchanged items are the responsibility of the customer. Any items damaged during the exchange process will be the customer's responsibility, unless insured.
Refunds
All sales are final. Returns are eligible for Store Credit only.
Order Cancellations
We are happy to accommodate cancellations as long as the order has not been processed. If you need to cancel your order, please notify us via email at info@good-liver.com as soon as possible. We will issue Store Credit if the order has not yet been processed or packaged. If the order has been processed for shipment you may need to wait until the order is received and return it to us for Store Credit.
Phone or Email Orders
All orders taken over the phone or email will be sent an invoice with a payment link via email from info@good-liver.com. Orders not paid within 48-hours of issuance will be canceled. Please check your spam folder before contacting us if an invoice is not received in a timely manner. Once payment has been made please allow up to 3-days for the order to be processed for shipment.
Pick Up Orders
All online orders selected for in-store pick up will be available within 24 hours of purchase at The Good Liver, 705 Mateo St, Los Angeles, CA 90021. An email will be sent to the email given at the time of ordering informing that the order is ready for pick up. Orders will be held for a total of 14 days from the day the order is ready for pick up.